Managing Director at Optimizely
Startupbootcamp Commerce Mentor
16 years in software engineering from a developer to a software architect and a dev manager of agile teams.
12 years managing teams.
8 years in building Tech Support and Customer Success to grow Net Retention.
A decade of coaching leaders.
Expertise: Leadership, company culture, SaaS, Net Retention, CRO, Personalisation, operational management and mindset, Agile, Scrum, Kanban, Lean practices, design thinking, OKR, NPS, business strategy, Hiring best practices