Customer Service Consultant
Startupbootcamp Smart City & IoT Amsterdam Mentor
Lysbeth is a highly experienced Customer Service professional and licensed mediator. She considers customer service as the lifeline of sustainable business—not only is it an opportunity to make your customers happy, but it is a natural way to gain valuable insight and product feedback. Excellent customer service and problem resolution will help accelerate product development, but also drive retention—it will turn your customers into advocates. Lysbeth has trained many people on how to deal with costumer issues and understanding what drives customer satisfaction.
Areas of expertise:
– Understanding and enhancing customer satisfaction
– Complaint handling and resolution flow
– Training customer centricity to new and existing staff