Head of Digital Services at EnergyAustralia
Startupbootcamp Energy Australia Mentor
Jimmy is an accomplished leader with 15+ years’ senior management experience in Customer Transformation, Planning, Project and Business Improvement, managing group sizes ranging from 30 (strategic groups) to in excess of 500 people (contact centre and support groups). He has a strong track record of delivering significant cost savings, coupled with challenging and improving customer experience through Process/System improvements, Omni channel and front line staff transformation. An all-rounder, he has 5 years experience in Commercial, 7 years in leading business planning and projects and 4 years in Operational and Customer Strategy/transformation.