Director of Innovation at Lloyds Banking Group
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Claire is a dynamic executive with an international experience of leading complex, large transformation projects & teams, monitor IT budget at large scale and a strong expertise in Digital Transformation and IT Financial Services. She has worked for the last 7 years at Capgemini Consulting in Paris, Boston (US) and London, for several banks such as BNPP, MABanque, RBS and airline industries on strategic and operational delivery. Claire led research around digital transformation at MIT, working with world-known researchers to study how traditional banks are embracing new technologies such as Mobile, Social Media and Analytics. Claire’s research paper was ranked in the top 5 thought leadership pieces across consulting publications (http://lnkd.in/htyHdj).
Claire joined Lloyds Banking Group as permanent in October 2012, to lead the delivery of the Service to Customer portfolio in the Digital Transformation programme. Claire graduated from a Computer Science Engineering School and holds a Masters degree from HEC Paris Business School.
Full research paper available on: http://www.fr.capgemini-consulting.com/Capgemini-Consulting-Minisite/Digital-Transformation-Enquete/MIT-CC_report_lowres.pdf.
Operationalization for banks: CC-MIT for banks: http://www.slideshare.net/miniclaires/mit-cc-turn-into-action-digital-strategies-banking-v-march2012.
Specialties: Digital transformation, Digital organization, Social Media, Enterprise 2.0, Retail Banking, Multichannel, Digital Banking, Digital Insurance, M-Banking, Mobile Banking, Social CRM